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喬布斯1995年的珍貴專(zhuān)訪(fǎng)視頻:活著(zhù),就是為了改變世界?。ǜ揭曨l&專(zhuān)訪(fǎng)稿)

英語(yǔ)演講視頻,第一時(shí)間觀(guān)看

8年前的10月5日,蘋(píng)果創(chuàng )始人喬布斯離開(kāi)了他深?lèi)?ài)的蘋(píng)果和這個(gè)星球,今天是偉大的喬布斯八周年祭。我們深切緬懷和感謝他。史蒂夫·喬布斯。 

他才華出眾,充滿(mǎn)激情與活力,他是數不清的創(chuàng )新之源,這些創(chuàng )新豐富和改善了人們的生活。因為史蒂夫,世界變得更加美好的程度是不可估量的。他偉大的愛(ài)留給了他的妻子勞倫和他的家庭,謹向他們,向所有被他超凡天賦觸動(dòng)的人們聊表謝意。

今天和大家分享一個(gè)非常稀有且珍貴的喬布斯專(zhuān)訪(fǎng)視頻,1995 年一個(gè)記者采訪(fǎng)喬布斯后并沒(méi)有完全放出,只用了其中一小部分,其他的被收藏了起來(lái),但后期因為輾轉,素材被弄丟了。喬布斯逝世之后,導演偶然間在車(chē)庫發(fā)現了一份視頻拷貝,于是把這塵封的視頻公諸于眾。

1995年接受采訪(fǎng)時(shí),喬布斯正在經(jīng)營(yíng)自己創(chuàng )辦的NeXT公司,這也是他的低潮期。18個(gè)月后,蘋(píng)果收購了NeXT,半年后,喬布斯重新掌管蘋(píng)果。

In April of 1995, Steve Jobs , then head of NeXT Computer, was interviewed as part of the Computerworld Honors Program Oral History project. The wide-ranging interview was conducted by Daniel Morrow, executive director of the awards program.

From his early years -- when he says except for a few key adults 'I would absolutely have ended up in jail' -- to how he felt about Apple in the mid-'90s -- 'The Macintosh will die in another few years [under John Sculley]' -- to his predictions about how the Internet would change the world, this is a rare look at Jobs after his first string of innovations but before he returned to Apple.

光滑的石頭是磨出來(lái)的

會(huì )制造噪音的團隊,才會(huì )磨出美麗的石頭。

每次(新產(chǎn)品計劃)剛開(kāi)始的時(shí)候,我們都有很多很棒的想法,團隊對他們的想法深信不疑。這一刻,我總會(huì )想起我小時(shí)候的一幕。

街上有個(gè)獨居的男人,他已經(jīng)八十歲了,我接近他,想讓他雇我幫他除草。有一天他說(shuō),到我的車(chē)庫來(lái),我有東西給你看。他拉出老舊的磨石機,架子上只有一個(gè)馬達、咖啡罐和連接兩者的皮帶。接著(zhù)我們到后院撿了一些石頭,一些很普通、很不起眼的石頭。我們把石頭丟進(jìn)罐里,倒點(diǎn)溶劑,加點(diǎn)粗砂粉。之后他蓋上蓋子,開(kāi)動(dòng)電機對我說(shuō),“明天再來(lái)看看”。第二天回到車(chē)庫,我們打開(kāi)罐子,看到了打磨得異常圓潤魅力的石頭!


本來(lái)只是尋常不過(guò)的石頭,卻經(jīng)由互相摩擦,互相砥礪,發(fā)出些許噪音,變成美麗光滑的石頭。


在我心里,這個(gè)比喻最能代表一個(gè)竭盡全力工作的團隊。集合一群才華洋溢的伙伴,通過(guò)辯論、對抗、爭吵、合作、互相打磨,磨礪彼此的想法,最終才能創(chuàng )造出美麗的“石頭”。

公司的真正價(jià)值在于員工

我十二歲時(shí)致電惠普的比爾·休利特(BillHewlett,惠普創(chuàng )辦人)。當時(shí)電話(huà)簿上沒(méi)有隱藏號碼,所以我打開(kāi)電話(huà)簿可以直接查他的名字。他接電話(huà)時(shí)我說(shuō):“嗨,我叫史帝夫·喬布斯,你不認識我,我今年12歲,我在制作頻率計數器,需要一些零件?!彼瓦@樣跟我談了20分鐘。我永遠都記得他不但給了我零件,還邀請我夏天去惠普打工。


當時(shí)我才12歲,這件事對我產(chǎn)生了不可思議的影響?;萜帐俏乙?jiàn)過(guò)的第一家公司,他讓我懂得了什么是公司,如何善待員工。


當時(shí)人們還不曉得膽固醇。他們每天早上十點(diǎn)會(huì )推出滿(mǎn)滿(mǎn)一車(chē)的甜甜圈和咖啡,于是大家停下工作,喝杯咖啡品嘗甜甜圈。雖然是些小事,但顯然惠普明白公司真正價(jià)值在于其員工。


A級人才,特別對待

A級人才的自尊心,不需要你呵護

我很早便在生活中觀(guān)察到一件事:人生中大多數事情,平庸與頂尖的差距通常只有二比一,好比紐約的出租車(chē)司機,頂尖司機與普通司機之間開(kāi)車(chē)速度的差距大概是30%。


普通汽車(chē)和頂尖汽車(chē)的差異有多少?也許20%吧。頂級CD播放機和一般CD播放機的差別?我不知道,可能也是20%吧。這種差距很少超過(guò)兩倍。但是在軟件行業(yè)還有硬件行業(yè),這種差距可能超過(guò)15倍甚至100倍。這種現象很罕見(jiàn),能進(jìn)入這個(gè)行業(yè)我感到很幸運。

我的成功得益于發(fā)現了許多才華橫溢、不甘平庸的人才。不是B級、C級人才,而是真正的A級人才。而且我發(fā)現只要召集到五個(gè)這樣的人,他們就會(huì )喜歡上彼此合作的感覺(jué)、前所未有的感覺(jué)。他們會(huì )不愿再與平庸者合作,只召集一樣優(yōu)秀的人。所以你只要找到幾個(gè)精英,他們就會(huì )自動(dòng)擴大團隊。

假如你找到真正頂尖的人才,他們會(huì )知道自己真的很棒。你不需要悉心呵護他們自尊心。大家的心思全都放在工作上,因為他們都知道工作表現才是最重要的。

我想,你能替他們做的最重要的事,就是告訴他們哪里還不夠好,而且要說(shuō)得非常清楚,解釋為什么,并清晰明了地提醒他們恢復工作狀態(tài),同時(shí)不能讓對方懷疑你的權威性,要用無(wú)可置疑的方式告訴他們,你的工作不合格。

這很不容易,所以我總是采取最直截了當的方式。如果你給和我共事過(guò)的人做訪(fǎng)談,那些真正杰出的人,會(huì )覺(jué)得這個(gè)方法對他們有益,不過(guò)有些人卻很痛恨這種方法。但不管這樣的模式讓人快樂(lè )還是痛苦,所有人都一定會(huì )說(shuō),這是他們人生中最激烈也最珍貴的經(jīng)歷。

用5000個(gè)點(diǎn)子磨出一個(gè)產(chǎn)品

真正的魔法,是用5000個(gè)點(diǎn)子磨出一個(gè)產(chǎn)品  

我離開(kāi)后,對蘋(píng)果最具傷害力的一件事是史考利(蘋(píng)果前CEO)犯了一個(gè)很?chē)乐氐拿。赫J為只要有很棒的想法,事情就有了九成。他以為只要告訴其他人,這里有個(gè)好點(diǎn)子,他們就會(huì )回到辦公室,讓想法成真。

問(wèn)題是,好想法要變成好產(chǎn)品,需要大量的加工。

當你不斷改善原來(lái)那個(gè)“很棒的想法”,概念還會(huì )不斷成長(cháng)。改變,結果通常跟你開(kāi)始想的不一樣:因為你越深入細節,你學(xué)得越多。

你也會(huì )發(fā)現。你必須做出難以?xún)扇娜∩?,才能達到目標:有些功能就是不適合電子產(chǎn)品做,有些功能就是不適合用塑膠、玻璃材料做,或是工廠(chǎng)就是做不到。

設計一個(gè)產(chǎn)品,你腦海中可能要記住超過(guò)5000個(gè)問(wèn)題,去把這些組合在一起,使勁讓這些想法在一個(gè)全新的模式下共同運作,達到你要的效果。每天你都會(huì )發(fā)現新東西。這同時(shí)代表新的問(wèn)題和新的機會(huì )。讓最終的組合融會(huì )貫通,這才是真正的“流程”,也是真正的魔法所在。

做出好產(chǎn)品的關(guān)鍵因素

做出好產(chǎn)品的關(guān)鍵因素,不在于很會(huì )管理流程?!?/span> 

1984年我們從惠普聘請了一堆人(設計圖形界面電腦),我記得和其中一些人大吵一架。他們認為所謂的用戶(hù)界面,只是在熒幕底部加上軟體鍵盤(pán),他們沒(méi)有字體大小比例的概念,也沒(méi)有滑鼠的概念。

他們對我大吼大叫,說(shuō)鼠標要花五年來(lái)設計的,成本高達三百美元。最后我受夠了,就去外面找到大衛·凱利(DavidKelly)設計,結果九十天內就有了成本十五美元的滑鼠,而且功能可靠?!   ?/span>

當時(shí)我發(fā)現,蘋(píng)果在某方面缺少這種人才,能多方面掌握一個(gè)想法的人才。這需要有一個(gè)核心團隊,但由惠普的人馬組成的團隊顯然不行。這和專(zhuān)業(yè)的黑暗面無(wú)關(guān),這是因為人們失去了方向(惠普團隊無(wú)法進(jìn)行多方面思考)。隨著(zhù)公司規模越來(lái)越大,他們便想復制最初的成功。并且許多人認為當初成功的過(guò)程,一定有其奇妙之處,于是他們開(kāi)始嘗試把當年的成功經(jīng)驗變成制度。

不久人們便感到困惑,為什么制度本身變成了答案?這大概是為什么IBM會(huì )失敗的原因。IBM擁有最好的制度管理人員,但他們忘了設計流程的目的是為了尋找最棒的答案。

蘋(píng)果也有了這種狀況,我們之中很多人很會(huì )管理流程,卻不知如何尋找答案。頂尖的人會(huì )主動(dòng)尋找最棒的答案,雖然他們是最難管理的人,但我依然樂(lè )于同他們一起工作。

不羞于竊取偉大的想法

你問(wèn)我對產(chǎn)品的直覺(jué)從哪里來(lái)?這最終得由你的品味來(lái)決定。你要熟悉人類(lèi)在各領(lǐng)域的優(yōu)秀成果,嘗試將之融入你在做的事情里。畢加索曾說(shuō)過(guò),“拙工抄,巧匠盜”,我從來(lái)不覺(jué)得借鑒別的好創(chuàng )意可恥。

我覺(jué)得麥金塔成功的原因,在于其創(chuàng )造者是音樂(lè )家、詩(shī)人和藝術(shù)家、動(dòng)物學(xué)家甚至歷史學(xué)家,他們正好也是全球最棒的電腦科學(xué)家,所以我們才如此出色。如果沒(méi)投身電腦科學(xué),他們也能在其他領(lǐng)域創(chuàng )造奇跡。大家各自貢獻自己的專(zhuān)業(yè)知識,麥金塔因此吸收了各個(gè)領(lǐng)域的優(yōu)秀成果,否則的話(huà)他很有可能是一款非常狹隘的產(chǎn)品。

我創(chuàng )業(yè)從來(lái)不是為了錢(qián)

公司擁有獨占性的市場(chǎng)地位,能讓公司更成功的人,是業(yè)務(wù)和行銷(xiāo)人員,所以最后變成他們經(jīng)營(yíng)公司,而產(chǎn)品人員被邊緣化,導致公司忘記做出好產(chǎn)品的重要性。當初是對產(chǎn)品的敏銳和創(chuàng )意,讓他們獨霸市場(chǎng),后來(lái)卻因經(jīng)營(yíng)人員而消失殆盡。他們對產(chǎn)品好壞沒(méi)有概念,不懂將好構想變成好產(chǎn)品的工藝,他們也沒(méi)有真的想幫客戶(hù)的心。

在業(yè)界打滾這么多年,我常問(wèn)別人你為什么做某些事,得到的答案都是:事情就是這樣。沒(méi)有人知道他們?yōu)槭裁催@樣做。

做生意沒(méi)有人會(huì )真的深思熟慮,這就是我的體會(huì )和認知。因此如果你愿意問(wèn)問(wèn)題,仔細思考,認真努力,你很快就能學(xué)會(huì )做生意,這不是多難的事情。

我身價(jià)超過(guò)100萬(wàn)美元時(shí)才23歲;24歲身價(jià)超過(guò)千萬(wàn)美元;25歲就超過(guò)億萬(wàn)美元。但錢(qián)沒(méi)那么重要,因為我創(chuàng )業(yè)從來(lái)就不是為了錢(qián)。

當然,有錢(qián)是很棒的事情,因為它讓你有能力做很多事。你可以投資短期無(wú)法回收的創(chuàng )意和想法,但最重要的是公司、是人、是我們制作的產(chǎn)品以及產(chǎn)品對人們帶來(lái)的好處,所以我不常把錢(qián)放在心上。

我沒(méi)賣(mài)掉過(guò)一張蘋(píng)果的股票,因為我真的相信公司會(huì )有長(cháng)期發(fā)展。

喬布斯1995年遺失的專(zhuān)訪(fǎng)

Steve, I'd like to begin with some biographical information. Tell us about yourself. Steve Jobs (SJ): I was born in San Francisco, California, USA, planet Earth, February 24, 1955. I can go into a lot of details about my youth, but I don't know that anybody would really care about that too much.

Well they might in three hundred years because all this print is going to disintegrate. Tell me a little bit about your parents, your family; what are the earliest things you remember? In 1955, Eisenhower was still President. I don't remember him but I do remember growing up in the late 50's and early 60's. It was a very interesting time in the United States. America was sort of at its pinnacle of post World War II prosperity and everything had been fairly straight and narrow from haircuts to culture in every way, and it was just starting to broaden into the 60's where things were going to start expanding out in new directions. Everything was still very successful. Very young. America seemed young and naive in many ways to me, from my memories at that time.

So you would have been about five or six years old when John Kennedy was assassinated?

I remember John Kennedy being assassinated. I remember the exact moment that I heard he had been shot.

Where were you at the time? I was walking across the grass at my schoolyard going home at about three in the afternoon when somebody yelled that the President had been shot and killed. I must have been about seven or eight years old, I guess, and I knew exactly what it meant. I also remember very much the Cuban Missile Crisis. I probably didn't sleep for three or four nights because I was afraid that if I went to sleep I wouldn't wake up. I guess I was seven years old at the time and I understood exactly what was going on. I think everybody did. It was really a terror that I will never forget, and it probably never really left. I think that everyone felt it at that time.

Those of us who were older, such as myself, remember making plans of where we would meet if the country was devastated. It was a strange time. One of the things we're trying to get a handle on is passion and power. What were the early things you were passionate about, that you were interested in? I was very lucky. My father, Paul, was a pretty remarkable man. He never graduated from high school. He joined the Coast Guard in World War II and ferried troops around the world for General Patton; and I think he was always getting into trouble and getting busted down to Private.

He was a machinist by trade and worked very hard and was kind of a genius with his hands. He had a workbench out in his garage where, when I was about five or six, he sectioned off a little piece of it and said 'Steve, this is your workbench now.' And he gave me some of his smaller tools and showed me how to use a hammer and saw and how to build things. It really was very good for me. He spent a lot of time with me . . . teaching me how to build things, how to take things apart, put things back together.

One of the things that he touched upon was electronics. He did not have a deep understanding of electronics himself but he'd encountered electronics a lot in automobiles and other things he would fix. He showed me the rudiments of electronics and I got very interested in that. I grew up in Silicon Valley. My parents moved from San Francisco to Mountain View when I was five. My dad got transferred and that was right in the heart of Silicon Valley so there were engineers all around.

Silicon Valley for the most part at that time was still orchards -- apricot orchards and prune orchards -- and it was really paradise. I remember the air being crystal clear, where you could see from one end of the valley to the other.

This was when you were six, seven, eight years old at the time. Right. Exactly. It was really the most wonderful place in the world to grow up. There was a man who moved in down the street, maybe about six or seven houses down the block, who was new in the neighborhood with his wife, and it turned out that he was an engineer at Hewlett-Packard and a ham radio operator and really into electronics. What he did to get to know the kids in the block was rather a strange thing: He put out a carbon microphone and a battery and a speaker on his driveway where you could talk into the microphone and your voice would be amplified by the speaker. Kind of strange thing when you move into a neighborhood but that's what he did.

This is great. I of course started messing around with this. I was always taught that you needed an amplifier to amplify the voice in a microphone for it to come out in a speaker. My father taught me that. I proudly went home to my father and announced that he was all wrong and that this man up the block was amplifying voice with just a battery. My father told me that I didn't know what I was talking about and we got into a very large argument. So I dragged him down and showed him this and he himself was a little befuddled.

I got to know this man, whose name was Larry Lang, and he taught me a lot of electronics. He was great. He used to build Heathkits. Heathkits were really great. Heathkits were these products that you would buy in kit form. You actually paid more money for them than if you just went and bought the finished product if it was available. These Heathkits would come with these detailed manuals about how to put this thing together and all the parts would be laid out in a certain way and color coded. You'd actually build this thing yourself.

I would say that this gave one several things. It gave one an understanding of what was inside a finished product and how it worked because it would include a theory of operation. But maybe even more importantly it gave one the sense that one could build the things that one saw around oneself in the universe. These things were not mysteries anymore. I mean you looked at a television set you would think that 'I haven't built one of those but I could. There's one of those in the Heathkit catalog and I've built two other Heathkits so I could build that.'

Things became much more clear that they were the results of human creation, not these magical things that just appeared in one's environment, that one had no knowledge of their interiors. It gave a tremendous level of self-confidence, that through exploration and learning one could understand seemingly very complex things in one's environment. My childhood was very fortunate in that way.

Importance of education

It sounds like you were really lucky to have your dad as sort of a mentor. I was going to ask you about school. What was the formal side of your education like? Good? Bad? School was pretty hard for me at the beginning. My mother taught me how to read before I got to school and so when I got there I really just wanted to do two things. I wanted to read books because I loved reading books and I wanted to go outside and chase butterflies. You know, do the things that five year olds like to do. I encountered authority of a different kind than I had ever encountered before, and I did not like it. And they really almost got me. They came close to really beating any curiosity out of me.

By the time I was in third grade, I had a good buddy of mine, Rick Farentino, and the only way we had fun was to create mischief. I remember we traded everybody. There was a big bike rack where everybody put their bikes, maybe a hundred bikes in this rack, and we traded everybody our lock combinations for theirs on an individual basis and then went out one day and put everybody's lock on everybody else's bike and it took them until about ten o'clock that night to get all the bikes sorted out. We set off explosives in teacher's desks. We got kicked out of school a lot.

In fourth grade I encountered one of the other saints of my life. They were going to put Rick Farentino and I into the same fourth grade class, and the principal said at the last minute 'No, bad idea. Separate them.' So this teacher, Mrs. Hill, said 'I'll take one of them.' She taught the advanced fourth grade class and thank God I was the random one that got put in the class. She watched me for about two weeks and then approached me. She said, Steven, I'll tell you what. I'll make you a deal. I have this math workbook and if you take it home and finish on your own without any help and you bring it back to me, if you get it 80% right, I will give you five dollars and one of these really big suckers she bought and she held it out in front of me. One of these giant things. And I looked at her like 'Are you crazy lady'? Nobody's ever done this before and of course I did it. She basically bribed me back into learning with candy and money and what was really remarkable was before very long I had such a respect for her that it sort of re-ignited my desire to learn.

She got me kits for making cameras. I ground my own lens and made a camera. It was really quite wonderful. I think I probably learned more academically in that one year than I learned in my life. It created problems, though, because when I got out of fourth grade they tested me and they decided to put me in high school and my parents said 'No.'. Thank God. They said 'He can skip one grade but that's all.'

But not to high school. And I found skipping one grade to be very troublesome in many ways. That was plenty enough. It did create some problems.

This seems like such a good place to talk about your experience in the fourth grade. Do you think that had a major impact on your own interest in education? I mean if there is anyone in the computer industry that is associated with computers and education it has got to be you and Apple. I'm sure it did. I'm a very big believer in equal opportunity as opposed to equal outcome. I don't believe in equal outcome because unfortunately life's not like that. It would be a pretty boring place if it was.

But I really believe in equal opportunity. Equal opportunity to me more than anything means a great education. Maybe even more important than a great family life, but I don't know how to do that. Nobody knows how to do that. But it pains me because we do know how to provide a great education. We really do. We could make sure that every young child in this country got a great education. We fall far short of that.

I know from my own education that if I hadn't encountered two or three individuals that spent extra time with me, I'm sure I would have been in jail. I'm 100% sure that if it hadn't been for Mrs. Hill in fourth grade and a few others, I would have absolutely have ended up in jail. I could see those tendencies in myself to have a certain energy to do something. It could have been directed at doing something interesting that other people thought was a good idea or doing something interesting that maybe other people didn't like so much.

When you're young, a little bit of course correction goes a long way. I think it takes pretty talented people to do that. I don't know that enough of them get attracted to go into public education. You can't even support a family on what you get paid. I'd like the people teaching my kids to be good enough that they could get a job at the company I work for, making a hundred thousand dollars a year. Why should they work at a school for thirty-five to forty thousand dollars if they could get a job here at a hundred thousand dollars a year? Is that an intelligence test?

The problem there of course is the unions. The unions are the worst thing that ever happened to education because it's not a meritocracy. It turns into a bureaucracy, which is exactly what has happened. The teachers can't teach and administrators run the place and nobody can be fired. It's terrible.

Role of computers in education

Some people say that this new technology may be a way to bypass that. Are you optimistic about that? I absolutely don't believe that. As you've pointed out, I've helped with more computers in more schools than anybody else in the world and I absolutely convinced that is by no means the most important thing. The most important thing is a person. A person who incites your curiosity and feeds your curiosity; and machines cannot do that in the same way that people can.

The elements of discovery are all around you. You don't need a computer. Here - why does that fall? You know why? Nobody in the entire world knows why that falls. We can describe it pretty accurately but no one knows why. I don't need a computer to get a kid interested in that, to spend a week playing with gravity and trying to understand that and come up with reasons why.

But you do need a person. You need a person. Especially with computers the way they are now. Computers are very reactive but they're not proactive; they are not agents, if you will. They are very reactive. What children need is something more proactive. They need a guide. They don't need an assistant. I think we have all the material in the world to solve this problem; it's just being deployed in other places. I've been a very strong believer in that what we need to do in education is to go to the full voucher system. I know this isn't what the interview was supposed to be about but it is what I care about a great deal. . . .

The market competition model seems to indicate that where there is a need there is a lot of providers willing to tailor their products to fit that need and a lot of competition which forces them to get better and better.

I used to think when I was in my twenties that technology was the solution to most of the world's problems, but unfortunately it just ain't so. I'll give you an analogy. Alot of times we think 'Why is the television programming so bad? Why are television shows so demeaning, so poor?'

The first thought that occurs to you is 'Well, there is a conspiracy: the networks are feeding us this slop because its cheap to produce. It's the networks that are controlling this and they are feeding us this stuff.'

But the truth of the matter, if you study it in any depth, is that networks absolutely want to give people what they want so that will watch the shows. If people wanted something different, they would get it. And the truth of the matter is that the shows that are on television, are on television because that's what people want. The majority of people in this country want to turn on a television and turn off their brain and that's what they get. And that's far more depressing than a conspiracy.

Conspiracies are much more fun than the truth of the matter, which is that the vast majority of the public are pretty mindless most of the time. I think the school situation has a parallel here when it comes to technology. It is so much more hopeful to think that technology can solve the problems that are more human and more organizational and more political in nature, and it ain't so. We need to attack these things at the root, which is people and how much freedom we give people, the competition that will attract the best people.

Unfortunately, there are side effects, like pushing out a lot of 46 year old teachers who lost their spirit fifteen years ago and shouldn't be teaching anymore. I feel very strongly about this. I wish it was as simple as giving it over to the computer.

I'm really glad we had a chance to talk about it. To talk about other things, so much has been written about you rather than go over a lot of those stories I was going to ask which one you think is the best and the fairest and if there are aspects of your career that you think have been left out. I have to tell you truly that I'm pretty ignorant about it because I haven't read any of them. I skimmed one one time and read the first ten pages and they got my birthday wrong by a year. If they can't even get this right then this is probably not worth reading. I don't even remember the name of the one I skimmed.

I always considered part of my job was to keep the quality level of people in the organizations I work with very high. That's what I consider one of the few things I actually can contribute individually -- to to really try to instill in the organization the goal of only having 'A' players. Because in this field, like in a lot of fields, the difference between the worst taxi cab driver and the best taxi cab driver to get you crosstown Manhattan might be two to one. The best one will get you there in fifteen minutes, the worst one will get you there in a half an hour. Or the best cook and the worst cook, maybe it's three to one. Pick something like that.

In the field that I'm in the difference between the best person and the worst person is about a hundred to one or more. The difference between a good software person and a great software person is fifty to one, twenty-five to fifty to one, huge dynamic range. Therefore, I have found, not just in software, but in everything I've done it really pays to go after the best people in the world.

It's painful when you have some people who are not the best people in the world and you have to get rid of them; but I found that my job has sometimes exactly been that: to get rid of some people who didn't measure up. And I've always tried to do it in a humane way. But nonetheless it has to be done and it is never fun.

Is that the hardest and the most painful part of managing a company from your point of view? Oh sure. Of course. At times I've been pretty hard about it and a lot of times people haven't wanted to leave and I haven't given them any choices.

If somebody wanted to write a book about me, most of my friends would never talk to them but they could go find the handful of a few dozen people that I fired in my life who hate my guts. It was certainly the case in the one book I skimmed. I mean it was just 'let's throw the darts at Steve.' Such is life. That's the world I've chosen to live in. If I didn't like that part of it enough, I'd escape and I haven't, so I'm willing to put up with that. But I certainly didn't find it very accurate.

Apple

I've got a couple of questions I'd like to ask you about specifically about your experience at Apple. Looking back at the years you were there, what were the accomplishments you are most proud of? Are there a couple of Apple stories you really like to tell? Apple was this incredible journey. I mean we did some amazing things there. The thing that bound us together at Apple was the ability to make things that were going to change the world. That was very important.

We were all pretty young. The average age in the company was mid to late twenties. Hardly anybody had families at the beginning and we all worked like maniacs, and the greatest joy was that we felt we were fashioning collective works of art much like twentieth century physics. Something important that would last, that people contributed to and then could give to more people; the amplification factor was very large.

In doing the Macintosh, for example, there was a core group of less than a hundred people, and yet Apple shipped over ten million of them. Of course everybody's copied it and it's hundreds of millions now. That's pretty large amplification, a million to one. It's not often in your life that you get that opportunity to amplify your values a hundred to one, let alone a million to one. That's really what we were doing.

If you look at what we tried to do, it was to say 'Computation and how it relates to people is really in its infancy here. We are in the right place at the right time to change the course of that vector a little bit.' What's interesting is that if you change the course of a vector near its origin, by time it gets a few miles out its course is radically different. We were very cognizant of this fact. From almost the beginning at Apple we were, for some incredibly lucky reason, fortunate enough to be at the right place at the right time. The contributions we tried to make embodied values not only of technical excellence and innovation -- which I think we did our share of -- but innovation of a more humanistic kind.

The things I'm most proud about at Apple is where the technical and the humanistic came together, as it did in publishing for example. The Macintosh basically revolutionized publishing and printing. The typographic artistry coupled with the technical understanding and excellence to implement that electronically -- those two things came together and empowered people to use the computer without having to understand arcane computer commands. It was the combination of those two things that I'm the most proud of. It happened on the Apple II and it happened on the Lisa, although there were other problems with the Lisa that caused it to be a market failure; and then it happened again big time on the Macintosh.

You used an interesting word in describing what you were doing. You were talking about art not engineering, not science. Tell me about that.

I think there's actually very little distinction between an artist and a scientist or engineer of the highest calibre. I've never had a distinction in my mind between those two types of people. They've just been to me people who pursue different paths but basically kind of headed to the same goal which is to express something of what they perceive to be the truth around them so that others can benefit by it.

And the artistry is in the elegance of the solution, like chess playing or mathematics? No. I think the artistry is in having an insight into what one sees around them. Generally putting things together in a way no one else has before and finding a way to express that to other people who don't have that insight so they can get some of the advantage of that insight that makes them feel a certain way or allows them to do a certain thing. I think that a lot of the folks on the Macintosh team were capable of doing that and did exactly that.

If you study these people a little bit more what you'll find is that in this particular time, in the 70's and the 80's the best people in computers would have normally been poets and writers and musicians. Almost all of them were musicians. A lot of them were poets on the side. They went into computers because it was so compelling. It was fresh and new. It was a new medium of expression for their creative talents. The feelings and the passion that people put into it were completely indistinguishable from a poet or a painter. Many of the people were introspective, inward people who expressed how they felt about other people or the rest of humanity in general into their work, work that other people would use. People put a lot of love into these products, and a lot of expression of their appreciation came to these things. It's hard to explain.

It's passion in the truest sense of the word. The computer industry is at a very critical juncture where those people are clearly leaving the field.

What are they doing? Hard to say. They're not being attracted by something else. They're being driven out of the computer business. They're being driven out because the computer business is becoming a monopoly with Microsoft. Without getting into whether Microsoft gained its position legally or not -- who cares? The end product of the position is that the ability to innovate in the industry is being sucked dry. I think the smartest people have already seen the writing on the wall. I think some of the smartest young people are questioning whether they'll really get in it.

Hopefully things will change. It's kind of a dark period right now or about to enter.

Apple's growth

Apple had a reputation as a company that absolutely broke the mold and set its own course. Looking back from where you are today with NeXT, do you think that, as Apple grew larger, it could have sustained that original approach? Or was it destined to become a big standard American company? That's a funny question. Apple did grow big and sustain that approach.

When I left Apple it was a two billion dollar company. We were Fortune 300 and something. We were 350. When the Mac was introduced we were a billion-dollar corporation; so Apple grew from nothing to two billion dollars while I was there. That's a pretty high growth rate. It grew five times since I left basically on the back of the Macintosh.

I think what's happened since I left in terms of growth rate has been trivial compared with what it was like when I was there. What ruined Apple wasn't growth. What ruined Apple was values. John Sculley ruined Apple and he ruined it by bringing a set of values to the top of Apple which were corrupt and corrupted some of the top people who were there, drove out some of the ones who were not corruptible, and brought in more corrupt ones and paid themselves collectively tens of millions of dollars and cared more about their own glory and wealth than they did about what built Apple in the first place -- which was making great computers for people to use.

They didn't care about that anymore. They didn't have a clue about how to do it and they didn't take any time to find out because that's not what they cared about. They cared about making a lot of money. So they had this wonderful thing that a lot of brilliant people made called the Macintosh and they got very greedy. And instead of following the original trajectory of the original vision -- which was to make this thing an appliance, to get this out there to as many people as possible -- they went for profits and they made outlandish profits for about four years. Apple was one of the most profitable companies in America for about four years.

What that cost them was the future. What they should have been doing was making reasonable profits and going for market share, which was what we always tried to do.

Macintosh would have had a 33% market share right now, maybe even higher, maybe it would have even been Microsoft, but we'll never know. Now it's got a single-digit market share and falling. There's no way to ever get that moment in time back. The Macintosh will die in another few years and it's really sad.

The problem is this: No one at Apple has a clue as to how to create the next Macintosh because no one running any part of Apple was there when the Macintosh was made -- or any other product at Apple. They've just been living off that one thing now for over a decade and the last attempt was the Newton and you know what happened to that.

It's kind of tragic, but as unemotionally as I can be, that's what's happening. Unless somebody pulls a rabbit out of a hat, companies tend to have long glide slopes because of the installed bases. But Apple is just gliding down this slope and they're losing market share every year. Things start to spiral down once you get under a certain threshold. And when developers no longer write applications for your computer, that's when it really starts to fall apart.

There's obviously a lot of emotional attachment to Apple. Oh sure. Apple could have lived forever and kept shipping great products forever. Apple was for awhile like Sony. It was the place that made the coolest stuff.

Apple customers

Is there a user of Apple or a story that you could tell that in your mind exemplifies what the company stood for and its values at its best? What customers were using the Apple when you were there? There were two kinds of customers. There were the educational aspects of Apple and then there were sort of the non-educational.

On the non-educational side, Apple was two things. One, it was the first 'lifestyle' computer and, secondly, it's hard to remember how bad it was in the early 1980's. With IBM taking over the world with the PC, with DOS out there; it was far worse than the Apple II. They tried to copy the Apple II and they had done a pretty bad job.

You needed to know a lot. Things were kind of slipping backwards. You saw the 1984 commercial. Macintosh was basically this relatively small company in Cupertino, California, taking on the goliath, IBM, and saying 'Wait a minute, your way is wrong. This is not the way we want computers to go. This is not the legacy we want to leave. This is not what we want our kids to be learning. This is wrong and we are going to show you the right way to do it and here it is. It's called Macintosh and it is so much better. It's going to beat you and you're going to do it.'

And that's what Apple stood for. That was one of the things.

The other thing was a little bit further back in time. One of the things that built Apple II's was schools buying Apple II's; but even so there was about only 10% of the schools that even had one computer in them in 1979 I think it was. When I grew up I was lucky because I was in Silicon Valley. When I was ten or eleven I saw my first computer. It was down at NASA Ames [Research Center]. I didn't see the computer, I saw a terminal and it was theoretically a computer on the other end of the wire. I fell in love with it.

I saw my first desktop computer at Hewlett-Packard which was called the 9100A. It was the first desktop in the world. It ran BASIC and APL, I think. I fell in love with it.

And I thought, looking at these statistics in 1979, I thought if there was just one computer in every school, some of the kids would find it. It will change their life.

We saw the rate at which this was happening and the rate at which the school bureaucracies were deciding to buy a computer for the school and it was real slow. We realized that a whole generation of kids was going to go through the school before they even got their first computer, so we thought: The kids can't wait. We wanted to donate a computer to every school in America.

It turns out that there are about a hundred thousand schools in America, about ten thousand high schools, about ninety thousand K through 8. We couldn't afford that as a company. But we studied the law and it turned out that there was a law already on the books, a national law that said that if you donated a piece of scientific instrumentation or computer to a university for educational and research purposes you can take an extra tax deduction. That basically means you don't make any money, you lose some but you don't lose too much. You lose about ten percent.

We thought that if we could apply that law, enhance it a little bit to extend it down to K through 8 and remove the research requirements so it was just educational, then we could give a hundred thousand computers away, one to each school in America and it would cost our company ten million dollars which was a lot of money to us at that time but it was less than a hundred million dollars if we didn't have that. We decided that we were willing to do that.

It was one of the most incredible things I've ever done. We found our local representative, Pete Stark over in East Bay and Pete and a few of us sat down an we wrote a bill. We literally drafted a bill to make these changes. We said 'If this law changes we will donate a hundred thousand computers at a cost of ten million dollars to us.'

We called it 'the kids can't wait bill.' Pete Stark introduced it in the House and Senator Danforth introduced it in the Senate and I refused to hire any lobbyists and I went back to Washington myself and I actually walked the halls of Congress for about two weeks, which was the most incredible thing. I met probably two-thirds of the House and over half of the Senate myself and sat down and talked with them.

It was very interesting. I found that the House Members are routinely less intelligent than the Senate and they were much more kneejerk to their constituencies -- which I found initially quite offensive but came to understand later to be a really good idea. Maybe that's what the framers wanted. They weren't supposed to think too much, they were supposed to represent. The Senators are supposed to think a little more. The Bill passed the House with the largest favorable majority of any tax bill in the history of this country. What happened was it was in during Carter's lame duck session and Bob Dole who was then Speaker of the House killed it. He would not bring it to the floor and we ran out of time. We would have had to have started the process over in the next year and I gave up.

However, fortunately something unique happened. California thought this was such a good idea they came to us and said 'You don't have to do a thing. We're going to pass a bill that says 'Since you operate in the State of California and pay California Tax, we're going to pass this bill that says that if the federal bill doesn't pass, then you get the tax break in California'. You can do it in California, which is ten thousand schools'. So we did. We gave away ten thousand computers in the State of California. We got a whole bunch of the software companies to give away software. We trained teachers for free and monitored this thing over the next few years. It was phenomenal. One of my great experiences and one of my biggest regrets was that really tried to do this on a national level and got so close. I don't think Bob Dole even knew what he was doing but he really unfortunately screwed up here.

That's a great story. That's part of what Apple was about.

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