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As soon as the usability test is over, ask yourself the following questions:
在你對測試者進(jìn)行完可用性測試后，要立即問(wèn)自己下面的問(wèn)題：

• What worked well?
  哪里比較順利？

• Did the users consistently misunderstand anything? If so, what?
  用戶(hù)有一直誤解的地方么？如果有，是什么？

• Were there any mistakes consistently made? If so, what?
  有什么地方總是會(huì )出錯么？如果有，是什么？

• Did they do the things that you had expected them to do? If not, what did they do?
  他們做了那些你期待他們去做的事情了么？如果沒(méi)有，他們做了什么呢？

• Did they do things in the order in which you had expected? If not, what order did they do them in?
  他們是按你期待的順序做的么？如果不是，他們是按什么順序做的呢？

• What did they find interesting?
  他們覺(jué)得有趣的地方是什么？

• What did you expect them to find interesting that they did not find interesting?
  什么地方是你以為他們會(huì )覺(jué)得有趣，但他們卻沒(méi)有感受到的呢？

• Did they know what the site is for? Did they miss any big ideas?
  他們這個(gè)站點(diǎn)是干什么的么？有什么主要內容他們沒(méi)有發(fā)現的么？

• How many of the tasks were they able to do? Which ones did they have the most trouble with?
  他們能做完成多少任務(wù)？哪些任務(wù)完成最困難？

• When did they look frustrated? What were they doing?
   什么時(shí)候他們最沮喪？當時(shí)他們正在做什么？

• Did the site meet their expectations? If not, where did it fail them?
  這個(gè)站點(diǎn)的設計都符合他們的期望么？如果沒(méi)有，在哪些地方他們不滿(mǎn)意？

• Do you know what their expectations were?
  你很清楚他們的期望是怎樣的么？

• Were they ever confused? What were they doing when they were confused?
  他們有覺(jué)得迷惑的時(shí)候么？他們感覺(jué)迷惑時(shí)正在做什么呢？