A call from a buyer 客戶(hù)來(lái)電
首先，必須要把“聽(tīng)不懂很丟臉”的念頭丟掉才行。當你趕不上對方說(shuō)話(huà)的速度時(shí)，可以委婉的說(shuō)：
I’m sorry I can’t follow you. Would you repeat it? 抱歉，我跟不上你。你愿意再說(shuō)一遍嗎？
I couldn’t catch you. Would you speak more slowly? 我跟不上你。你愿意講慢一點(diǎn)嗎？
萬(wàn)一周?chē)h(huán)境太吵，以至于無(wú)法聽(tīng)清楚對方說(shuō)話(huà)時(shí)，如果你說(shuō)的是，Will you speak more clearly?(你能不能講清楚點(diǎn)？)也許自尊心強的外國客戶(hù)聽(tīng)來(lái)，可能會(huì )感到不高興，因為用“clear“這個(gè)詞，意思是對方講話(huà)不夠清楚，口齒不清。此時(shí)不妨改用以下說(shuō)法，較為合適：Would you speak more loudly, please? 我聽(tīng)不見(jiàn)你說(shuō)的話(huà)。你愿意講大點(diǎn)聲音嗎？
當你忙得不可開(kāi)交，卻接到一通冗長(cháng)的電話(huà)時(shí)，可以用
Thank you for calling. I wish we could talk longer, but I have kept my visitor waiting. 我希望我們能談一會(huì )，但我已經(jīng)讓來(lái)客久等了。
這樣，既使對方了解到談話(huà)應該結束，同時(shí)也不會(huì )顯得沒(méi)有禮貌。
另外，聽(tīng)不懂的地方一定要再問(wèn)，如果電話(huà)里實(shí)在聽(tīng)不懂，可以跟客戶(hù)說(shuō)可否發(fā)郵件確認，以免造成誤解。
為外貿新手量身定做的口語(yǔ)和禮儀禮節（二）
今天的內容是一些簡(jiǎn)單實(shí)用的電話(huà)英語(yǔ)?？此坪?jiǎn)單，用的時(shí)候你可不一定會(huì )說(shuō)呦。
1. Hello, this is ×××Company. Speaking. 喂（你好），×××公司。請講。
2. ABC Company. Good morning. 這里是ABC公司。早上好。
3. Who is calling, please? =May I ask your name? =May I have your name, please? =Who am I speaking to? 請問(wèn)你是哪位?
4. May I speak to Mr. Cowley, please? =I’d like to speak to Mr. Cowley. =Mr. Cowley, please. 請找考
5.Would you give me the Overseas Department? =Overseas Department, please.
=Would you please transfer me to the Overseas Department? =Could you connect me with the Overseas Department?
6．Could you speak more slowly (loudly), please? 請說(shuō)慢（大聲）些。
7. Could you say it again, please? =I beg your pardon? 請再說(shuō)一遍。
8. One moment, please. =Just a moment, please. =Please wait for a moment. =Please hold the line a moment. =Please stay on the line.
9. Just a moment, please. I’ll call her. 請稍等，我去叫她。
10. Hold on, please. I’ll get her for you. 請稍等，我去找她。
11. I see, I will transfer your phone to customer service. 知道了，我替你轉接客戶(hù)服務(wù)部。
12. This is Mary Zhang of Customer Service, thank you for your patience. 我是客戶(hù)部張瑪麗，讓你久等了。
13. Who do you want to speak to? =To whom would you like to speak?
14. I’m sorry; he is not here right now. =I’m awfully sorry; he is not in just now.
15. I’m afraid he’s on another line. Would you mind holding? 很抱歉，她正在聽(tīng)別人的電話(huà)，請問(wèn)能否稍等一下？
16. What number are you calling? 你打的電話(huà)號碼是多少？
17. I’m sorry, there’s no one by that name here. =I’m sorry, there isn’t anyone named ××× in this office.
18. I’m afraid you have got the wrong number. 你好像打錯號碼了。
19. I’m sorry you have the wrong extension. Hold on the line and I’ll transfer you to Mr. Zhao.
20. We seem to have a poor connection. 電話(huà)信號不太好。
21. I’m sorry it’s a bad line. Please hang up and I’ll call again. 很遺憾，線(xiàn)路太糟了。把電話(huà)掛了，我再給你打過(guò)來(lái)。
22. I’m afraid it’s a bad connection. Can you call back?
23. He is busy (tied up) at the moment. 他正忙。 He is out of the office. 他出去了。
He is in conference. 他在開(kāi)會(huì )。 He is away on business. 他出差了。
24. Can I have your name and number, please? 請問(wèn)你貴姓？電話(huà)號碼是多少？
25. Where can he contact you? 他該怎么與你聯(lián)系？
為外貿新手量身定做的口語(yǔ)和禮儀禮節（三）
26．What number are you calling from, please?請問(wèn)，你的號碼是多少？
27．How do you spell your name? =Could you spell your name, please?
28．My telephone number is 3271-6879.
29．Good. I’ll ask her to call you as soon as she’s back. =Fine. I’ll ask her to phone you as soon as she comes in.
30．Right. I’ll let him know when he is in.好的，他回來(lái)時(shí)，我告訴他。
31．Could you tell me when he’ll be back? =Can you give me some idea what time he’ll be in? =What time do you think he’ll be back?
32．I have something very urgent, please! 我有要緊的事，拜托！
33．I have something very urgent; could you kindly let me know his mobile phone number?
34．Is there any message?= May I take a message for him? 要不要留話(huà)？
35．Please take a message for him. 請轉告他。
36．Can I leave a message for him? 可以留言嗎？
37．Could you let her know I called? This is Luo Gang. 請轉告她我給她打過(guò)電話(huà)。我叫羅剛。
38．No, thank you. It’s not urgent. I’ll call back later. 不用了，謝謝，沒(méi)什么急事。我等會(huì )再打過(guò)來(lái)。
39．Please ask him to call at 3287-6571. 請他打3287－6571。
40．Please call back later. =Please call again later. 請待會(huì )再打過(guò)來(lái)。
41．Would you like him to call you? 要不要他給你回電？
42．The line is busy. =The line is engaged now. 電話(huà)正忙。
43．Thank you very much for calling. 感謝你打來(lái)電話(huà)。
44．Please feel free to call me again. 歡迎您再次致電。
為外貿新手量身定做的口語(yǔ)和禮儀禮節（四）
Picking up a Buyer 接客戶(hù)
到機場(chǎng)迎接客戶(hù)，事先要和對方約在特定地點(diǎn)見(jiàn)面（如：機場(chǎng)的咖啡廳等），以免找不到人。與人相約，要守時(shí)。讓客戶(hù)久等，是很失禮的行為。如果彼此沒(méi)見(jiàn)過(guò)面，可先問(wèn)清對方的外形、特征和當天穿著(zhù)。當天到達約定地點(diǎn)，發(fā)現有符合特征的人，即可直接向前詢(xún)問(wèn)。如：
A：Excuse me, are you Mrs. Penn? 對不起，請問(wèn)你是佩恩太太嗎？
B: Hello! It’s a pleasure to meet you at last. 你好！很高興終于見(jiàn)到你！
在機場(chǎng)迎接客戶(hù)、朋友時(shí)，可以使用下列簡(jiǎn)單的用語(yǔ)來(lái)打招呼：
Did you have a good flight? =Did you have a nice trip?旅途愉快嗎？
I hope you had a nice trip. =I hope you have enjoyed your flight.我希望你有個(gè)愉快的旅行。
按照我們一般打招呼的習慣，握手的同時(shí)，往往會(huì )順手遞上名片。但在歐美，人們只有在認為有必要繼續聯(lián)絡(luò )時(shí)，才會(huì )遞上名片。所以，一般在告別的時(shí)候，在適當的時(shí)機中遞出來(lái)，名片才能顯示出它的意義和功效。一下是交換名片時(shí)，常用的句子：
Hello! I’m David Li. Here’s my business card. 嗨！我是李大衛。這是我的名片。
Oh, let me give you my business card before I forget. 哦，趁我還沒(méi)忘記以前，讓我把名片給你。
上車(chē)時(shí)，要注意座位的安排。在有司機的情況下，車(chē)后座靠右側是上座；如果是車(chē)主自己開(kāi)車(chē)，則車(chē)主旁邊是上座。但是吉普車(chē)，則與一般轎車(chē)有不同的作為安排，即使有司機，前座右側仍是上座。
其它時(shí)候，譬如說(shuō)在由機場(chǎng)到市區的路上，如果能彼此多聊聊，是比較理想的。此時(shí)的談話(huà)內容不外是天氣、彼此的近況等話(huà)題，以此來(lái)打破僵局。這時(shí)可以說(shuō)：
It’s very warm, isn’t it? 天氣很暖和，是不是？
Did everything go all right? 一切都還好吧？
How’s your business? 生意如何？
另外，如果在坐車(chē)的途中，恰巧看到自己公司的廣告牌，便何以借機介紹自己公司，同時(shí)拿這個(gè)話(huà)題打開(kāi)話(huà)匣子。到了賓館應幫助客戶(hù)辦理住房手續，晚上道別時(shí)應說(shuō)：“Good night”。此外，在道別的時(shí)候，遣詞用字尚還有一些需要注意的地方，對初次見(jiàn)面的人，道別時(shí)，多使用“meet”（認識）。如：
I’ve enjoyed meeting you. =I’m glad to have met you. 我很高興認識你。
然而，對于認識的人，則使用“see”（見(jiàn)到）這個(gè)動(dòng)詞。如：
I’m very glad to have seen you. 非常高興見(jiàn)到你。
至于我們常用的“慢走”、“走好”的客套話(huà)，西方人的習慣用語(yǔ)則是：
Have a nice day! =Have a good time! 祝你玩得開(kāi)心！
為外貿新手量身定做的口語(yǔ)和禮儀禮節（五）
1. How are you today? 你今天好嗎？
2．Just fine, thanks. How are you? 很好，謝謝。你呢？
3．How’s everything going? 你情況怎樣？
4．Not bad. 還不錯。
5．How are you getting along? 你進(jìn)來(lái)怎么樣？
6．Nice to see you again. 再次見(jiàn)到你真好。
7．Nice to have met you. 很高興見(jiàn)到你。
8．It’s good to see you again. 真高興再見(jiàn)到你。
9．It’s been a long time, hasn’t it? =Long time no see. (這個(gè)是中國人創(chuàng )造出來(lái)的句子，連美國人都用)
10．Excuse me, but are you Mr. Smith from International Toy Trading Corporation?
11．Please allow me to introduce myself. 請允許我自我介紹一下。
12．I’m here to meet you. 我是來(lái)這兒接您的。
13．I have the feeling that we have known each other for a long time. 我覺(jué)得我們好像已經(jīng)認識很久了。
14．We have talked to each other for several times over telephone. 我們在電話(huà)里已經(jīng)交談過(guò)好多次了。
15．Let me help you with that suitcase. 讓我來(lái)幫您提那個(gè)箱子。
16．No trouble at all. 一點(diǎn)也不費事。
17． Yes, the flight was smooth. 是的，旅途很愉快。
18．Do you have all your luggage here? 你的行李都在這兒?jiǎn)幔?/span>
19．Will you introduce me to that lady? 把我介紹給哪位女士認識一下，好嗎？
20．Let me introduce you two. 我來(lái)介紹你們兩位認識一下。
▲ 介紹別人時(shí)，原則是將級別低的介紹給級別高的；將年輕的介紹給年長(cháng)的，將未婚的介紹給已婚的，將男性介紹給女性，將本國人介紹給外國人。
21．John, I’d like you to meet our client, Mr. Rex Pike. 約翰，來(lái)認識一下我們的客戶(hù)，雷克斯.派克先生。
22．Here is my card. 這是我的名片。
23．I think this is the first time we’ve met, isn’t it? 我想這是我們第一次見(jiàn)面，對嗎？
24．We have a car over there to take you to the hotel. 我們的車(chē)停在那邊送你們去賓館。
25．Our car is out in the parking lot. 我們的車(chē)就在外邊的停車(chē)場(chǎng)。
26．Our general manager Mr. Chang asked me to say “Hello” to you. 我們的總經(jīng)理
27．He meant to come here to meet you in person. 他本來(lái)打算親自來(lái)這兒接您。
28．But some other business held him back, so he asked me to come in his place. 他因公務(wù)纏身，才由我代替。
29．That’s exactly the same. 都一樣。
30．I don’t think you know Mr. Roget, my associate. 我想你還不認識我的助手，
31．Is this your first visit to
32．How is the world treating you? 你過(guò)得怎么樣？
33．How are you getting on with your job here? 你這里的工作進(jìn)展得怎么樣？
34．We can qualify for a corporate rate at your hotel. 我們可以在你們飯店享受團體優(yōu)惠價(jià)。
35．Would you please book a room for five days, beginning from May 2nd?
36．A single room with a bath, if possible. 如果可能，要一間帶浴室的單人房。
37．If you have two single rooms, so much the better. 如果你們有兩個(gè)單人房，那就更好了。
38．Are there any beds vacant? 有空床嗎？
39．Have you a double room for tonight? 今晚你們有一間雙人房嗎？
40．We would like the rooms close together. 希望我們的房間能挨得近一點(diǎn)兒。
41．Can I book a single room with a private bath tonight? 今晚我能訂一間帶私人浴室的單人房嗎？
42．Would you like to get a room overlooking the river? 你想要一間臨江的房間嗎？
43．What sundry services does the hotel offer? 賓館有哪些零星的服務(wù)？
44．What if I’ve got something to be sent to the laundry? 如果我有些衣服要送去洗衣房，該怎么辦？
45．How much is a room for one night? 一間房住一晚多少錢(qián)？
46．How much is boarding and lodging per day? 膳宿費一天多少？
47．How do I about getting a morning call? 我該如何請人家早晨叫醒我？
48．You must be tired after your long flight. 經(jīng)過(guò)長(cháng)途飛行，您一定很累了。
49．I hope you’ll have a pleasant stay here. 希望您在這兒能過(guò)得愉快。
50．I’d like to check in, please. 我想住宿。
如果是你幫他們預定好房間。在這種情況下，應該事先通過(guò)郵件或傳真跟老外確定好他們想入住哪家酒店或什么標準的酒店，什么標準的房間，多少間，住幾晚等等。然后，客人入住時(shí)，我們幫助Check in.但有時(shí)外國公司可能自己提前預定好了房間，這時(shí)我們就不需要幫他辦理入住了。
為外貿新手量身定做的口語(yǔ)和禮儀禮節（七）
A new Business Contact 會(huì )見(jiàn)客戶(hù)
在接待客戶(hù)、做出日程安排時(shí)，應考慮周全而且有禮貌。要盡量以方便客戶(hù)為原則，如果有時(shí)與自己公司內部的日程安排發(fā)生沖突，應對自己的日程安排做出調整。有時(shí)，在做出日程安排時(shí)，還應考慮客戶(hù)來(lái)自哪個(gè)國家，盡量避免因時(shí)差給客戶(hù)帶來(lái)的不適。
介紹時(shí)，記住對方的姓名是種禮貌。像How do you do, Mr. Brown? How’s going, Miss Lin? 這類(lèi)寒暄，由于加上對方的名字，而使聽(tīng)的人倍感親切。所以在介紹時(shí)，要注意對方的名字，迅速而準確無(wú)誤地把對方的姓名記下來(lái)，萬(wàn)一聽(tīng)不清楚的時(shí)候，可以再請教對方一次，總之，以盡可能不叫錯對方名字為原則。
Schedule Arrangement
1.I’m afraid I can’t make it before the end of the week. 恐怕本周周末前我不能預約時(shí)間。
2．I’m sorry tomorrow is all booked up. What about the day after tomorrow? 非常抱歉，明天已經(jīng)安排滿(mǎn)了。后天怎么樣？
3．I won’t be able to keep my appointment with you on Tuesday. 星期二我不能跟你見(jiàn)面。
4．Then, let’s make it ten o’clock at my office. 那么，我們就定在10點(diǎn)再我的辦公室見(jiàn)。
5．There is nothing scheduled before lunch. 午餐前都沒(méi)有什么安排。
6．Any afternoon except Saturday. 除了星期六，哪天下午都行。
7．Would Friday morning be all right for you? 星期五上午對您合適嗎？
8．What about Wednesday morning? 星期三上午怎么樣？
9．Would Wednesday afternoon suit you? 星期三下午對您合適嗎？
10．Any time tomorrow would suit me. 明天任何時(shí)候都可以。
11．I’ll be free all Tuesday afternoon.星期二整個(gè)下午我都有空。
12．I’d like to see you sometime this week. What time would be convenient for you?
13．I wonder if we could change the date of the meeting to sometime later in the week, say, Thursday.
14．May I expect you at four? 我在四點(diǎn)鐘等您好嗎？
15．Are you quite sure you can come? 你是否一定能來(lái)？
16．I’d like to have an hour appointment with you next week. Is it possible for you to spare the time? 你能抽出時(shí)間嗎？
17．I’d like to meet you to explain our new product.很樂(lè )意為您介紹我們的新產(chǎn)品。
18．Any day will be fine. 哪天都可以。
19．Any day except Wednesday will be fine. 除了星期三，哪天都行。
20．（To the secretary）I’d like to meet with Mr. Smith the day after tomorrow.
為外貿新手量身定做的口語(yǔ)和禮儀禮節（八）
21．Will you ask him his schedule? 請幫我問(wèn)一下它的日程安排好嗎？
22．Mr. Smith has time at three o’clock in the afternoon.
23．I’m very sorry. He doesn’t have time this week. 很抱歉，他這個(gè)禮拜沒(méi)空。
24．I have half an hour available for a meeting after 11 a.m. on Tuesday.
25．Thank you very much. I will visit you then.非常感謝。到時(shí)我會(huì )來(lái)拜訪(fǎng)您。
26．Mr. Smith is on business trip this week. He will come to the office on Monday.
27．I’m very sorry. I must cancel our appointment, since I learned that I have to go to
28．Since I’m going back to
29．Would you please tell me when you are free? 請問(wèn)您什么時(shí)候方便？
30．（to the secretary）Would you please make an appointment with Mr. Smith at two o’clock tomorrow?
31．I’d like to invite Mr. and Mrs. Jones to the Friendship Restaurant at seven o’clock tomorrow evening. Would you please ask them if they are free? 明晚7點(diǎn)我想邀請瓊斯夫婦在友誼飯店吃飯。請幫我問(wèn)一下他們是否有空？
32．We need to talk about the basic terms of the transaction. 我們需要討論一下基本的交易條件。
33．Hey, Dick, I’d like to have dinner with you tonight. Are you free? 嗨，迪克，我想今晚和你一塊吃飯，有空嗎？
34．（on the phone）Richard, I’d like to meet with you at your office tomorrow afternoon at two o’clock.
35．I’m sorry for the sudden notice, but I’d like to meet with you this afternoon. 恕我冒昧，今天下午我想與您會(huì )面。
36．How about the afternoon, between two and three? 那么，下午2點(diǎn)到3點(diǎn)之間如何？
37．I’m sorry, but Mr. Brown of our company cannot go tomorrow at ten o’clock.
38．Sorry, Mr. Jackson has some unexpected business to attend to, and won’t be able to make your appointment this evening. But he’d be glad to see you at the same time the day after tomorrow. Would that be all right?
39．He regrets he won’t be able to receive Mr. Smith tomorrow afternoon. He’ll be engaged the whole afternoon.
40．He is usually busy in the morning. So you might come over sometime in the afternoon, if that suits you.
41．Well, then, I suppose we can meet at 8’clock tomorrow morning in your office. 那樣的話(huà)，明天上午8點(diǎn)在你辦公室見(jiàn)。
42．OK, I’ll be expecting you in the office tomorrow morning. 行，明天上午我在辦公室等你。
43．I’m afraid not. I’m fully booked up tomorrow. 恐怕不行，我明天已安排滿(mǎn)了。
44．Is it convenient to change our appointment from Friday to Sunday, at the same time?
45．Mr. Carmen had to cancel all his appointments. I hope you’ll understand.
46．Excuse me for being late. I tried to get here in time, but I failed due to the traffic jam.
47．I was caught in a traffic jam. 我碰到了交通堵塞。
48．I didn’t know there’ll be so much traffic at this time of the day. 沒(méi)想到這個(gè)時(shí)候交通這么擁擠。
49．I know you’re extremely busy, so I won’t take up too much of your time. I’ll make a long story short. 我長(cháng)話(huà)短說(shuō)。
50．Mr. John, I’d like to discuss with you something about our draft contract. Will you be available this afternoon?
約翰先生，我想同您商量一下合同草案，今天下午行嗎？
為外貿新手量身定做的口語(yǔ)和禮儀禮節（九）
[Describing Products介紹產(chǎn)品]
向客戶(hù)介紹產(chǎn)品時(shí)，應拿出一、兩件具體產(chǎn)品或是公司具有代表性的產(chǎn)品，從產(chǎn)品的自身特點(diǎn)，包括產(chǎn)品外形、構造、材質(zhì)、質(zhì)量、顏色等多個(gè)方面切入，向客戶(hù)詳細介紹，以說(shuō)明該產(chǎn)品為什么要這樣設計，它的優(yōu)點(diǎn)是什么，在市場(chǎng)上與同類(lèi)產(chǎn)品相比，競爭力會(huì )怎樣，從而激發(fā)客戶(hù)的興趣。同時(shí)還應拿出產(chǎn)品的說(shuō)明書(shū)給客戶(hù)看，讓其了解產(chǎn)品的使用性能和可靠性，以增強客戶(hù)的訂貨欲望。以上這些都是在客戶(hù)介紹產(chǎn)品時(shí)應注意的事項。
1．We’ll guarantee this product for three years, and there is no charge for after-sale service during the three years of guarantee. 本產(chǎn)品3年保修，保修期間免費提供售后服務(wù)。
2．We’re confident about the quality of our products. 我們對自己的產(chǎn)品質(zhì)量非常有信息。
3．How is your product better than the competition? 貴公司的產(chǎn)品哪方面優(yōu)于競爭對手？
4．We’ve lots of brands here. 我們這里有許多品牌。
5．Which kind do you like better? 您更喜歡哪一種？
6．We guarantee its quality. 我們的質(zhì)量絕對有保證。
7．We handle only the best brands. 我們只做最佳品牌的產(chǎn)品。
8．Our products are well thought of in
9．Our products are all quality goods. 我們的產(chǎn)品質(zhì)量絕對有保證。
10．Considering the quality of our products, you will find that our price is quite reasonable.
11．It pays to buy goods owing to their superior quality. 買(mǎi)高質(zhì)量的貨物是劃得來(lái)的。
12．It’s true our price is a little high, but our quality is the highest.我們的價(jià)格卻是高了一點(diǎn)，但是我們的質(zhì)量是最好的。
13．It’s true that your products are of high quality, but your price is the highest, too.
14．I agree that your products are of better quality, but still I can’t persuade our customers to buy at such high price.
15．At present we’re making efforts to improve the quality and increase the variety of our products.
16．The sale of your products in our market greatly depends on the improvement of quality.
17．We have a big variety of toys, such as…… 我們有各種各樣的玩具，如……
18．This plush pug-dog is a new product. 這只長(cháng)毛絨獅子狗是新產(chǎn)品。
19．We have some fashionable patterns here. 我們這兒有些流行的款式。
20．What about this one in dark brown? 您認為深咖啡色的怎么樣？
21．We have this style in several size and colors. 這種款式的有集中規格和顏色。
22．These products are of the best quality and excellently tailored too. 這些產(chǎn)品質(zhì)量上乘，而且做工精良。
23．Are they colorfast? 褪色嗎？
24．Haven’t you got any brown color in stock? 你們沒(méi)有棕色的備貨嗎？
25．We can recommend this product to both children and the elderly because it is easy to use.
為外貿新手量身定做的口語(yǔ)和禮儀禮節（十）
1．Innovative technology has been applied. 已經(jīng)采用了創(chuàng )新技術(shù)。
2．Since it is very thin, you can carry it easily. 因為它很輕薄，所以便于攜帶。
3．This product is durable. 這種產(chǎn)品耐久性好。
4．Our product is the best seller. 我們的產(chǎn)品很暢銷(xiāo)。
5．The silk garment is a widely marketable product. 絲綢服裝的銷(xiāo)路不錯。
6．It has good prospect.這個(gè)產(chǎn)品的前景很被看好。
7．It has been received favorably in many markets abroad. 海外市場(chǎng)很歡迎這個(gè)產(chǎn)品。
8．This is our new mobile phone. 這是我們新型的移動(dòng)電話(huà)。
9．It is more convenient than the former one. 它比以前的產(chǎn)品更加便于使用。
10．The best feature of this product is that it is very light in weight. 這種產(chǎn)品最大的特點(diǎn)是非常輕。
11．It has the same quality and the price is about half that of competing products.
12．This software is excellent for making network. 這種軟件在網(wǎng)絡(luò )上表現非常出色。
13．This software can allow you to use the Internet in new ways. 這種軟件可以教你用新的方法使用國際互聯(lián)網(wǎng)。
14．This software is excellent for making home pages. 這種軟件是制作網(wǎng)頁(yè)的好工具。
15．There’s been a big rush for it lately. 最近銷(xiāo)路十分好。
16．There is little demand for the goods. 這種商品的市場(chǎng)需求很小。
17．There is no more demand for this product. 這種產(chǎn)品不再暢銷(xiāo)了。
18．This type of machine is in great demand. 這一型號的及其有很大需求量。
19．Improvements have been made on the last model of this product. 這種產(chǎn)品的最新型號已經(jīng)改進(jìn)過(guò)了。
20．It is more efficient.這種產(chǎn)品更有效率。
21．Maintenance costs have been reduced substantially.維修費已大幅度降低了。
22．The design is sure to attract attention.這個(gè)設計一定很吸引大家的注意。
23．These kinds of products are very popular among young people.這幾類(lèi)產(chǎn)品在年輕人當中很受歡迎。
24．This product is patented.這種產(chǎn)品已申請了專(zhuān)利。
25．The patent is pending for this product. 這種產(chǎn)品正在申請專(zhuān)利。
26．The new version of this software will be available in July.這種軟件的新版本將在7月上市。
27．The function of this software has been greatly improved.這種軟件的功能增加了很多。
28．Our products are easier to operate than our competitors’.我們的產(chǎn)品同其它廠(chǎng)家相比操作簡(jiǎn)單。
29．We take less time with an installation than our competitor.我們的產(chǎn)品比起其它廠(chǎng)家安裝起來(lái)較省時(shí)。
30．One of the excellent points about this machine is that it rarely needs servicing. 一大優(yōu)點(diǎn)是故障率較低。
31．You can save ten percent of your energy costs by using this machine.使用這種機器可以節省10％的燃料費。
32．If you use this machine your productivity will increase by twenty percent. 使用這種機器可以使產(chǎn)量增加20％。
33．If the equipment can work three shifts per day, it can easily pay for itself in a year. 一年就能輕易收回成本。
34．It’s just come out, so we don’t know the outcome yet.這產(chǎn)品剛推出，還看不出銷(xiāo)售結果。
35．There’s a great demand for our new product.我們的新產(chǎn)品市場(chǎng)需求很大。
為外貿新手量身定做的口語(yǔ)和禮儀禮節（十一）
Showroom Guide參觀(guān)產(chǎn)品陳列室
當你帶領(lǐng)顧客到展覽室，你可以說(shuō)：
Please come this way. I’d like to show you our showroom. 請走這邊。我想帶你參觀(guān)我們的產(chǎn)品陳列室。
I’ll take you to our showroom. 我會(huì )帶你到我們的產(chǎn)品陳列室。
Let me show you around our showroom. 讓我帶你到我們陳列室四處看看。
如果有意說(shuō)動(dòng)顧客，買(mǎi)下某件特定產(chǎn)品時(shí)，可用：
Can I interest you in this one? 讓我向你介紹這種產(chǎn)品。
簡(jiǎn)單的說(shuō)明則可以用：
How about this one? =What about this one? 這東西如何？
為了減少顧客對品質(zhì)的懷疑，適時(shí)適當的稱(chēng)贊一下自己的產(chǎn)品，增加顧客對產(chǎn)品品質(zhì)的信賴(lài)，是絕對有必要的。比如，推銷(xiāo)襯衫時(shí)，我們可以說(shuō)：
We have some fine shirts here. We guarantee its quality. 我們這里有幾件上好的襯衫，品質(zhì)保證。
最后，當客戶(hù)要離開(kāi)的時(shí)候，千萬(wàn)別忘了說(shuō)：
Thank you for giving us your precious time. 謝謝你給我們寶貴的時(shí)間。
I’m very glad to have met you. I hope to see you again. 非常高興認識你。謝昂能跟你再次見(jiàn)面。
1．I didn’t know you had a showroom in
2．I don’t know your company is exporting so much. 我不知道貴公司的出口量這么大。
3．Is this new model on sale to the public already? 這種新機型已經(jīng)公開(kāi)銷(xiāo)售了嗎？
4．Do you have any literature? 你有說(shuō)明書(shū)嗎？
5．Are you interested in seeing everything? 你有興趣看每一樣東西嗎？
6．Can you demonstrate it? 能示范如何使用嗎？
7．Can you get this machine to start working? 你能開(kāi)動(dòng)這臺機器嗎？
8．All you have to do is push this button with just a soft touch. 你所要做的只是輕輕按下這個(gè)按鈕。
9．Can we just take a glance at some of your products? 我們可以瀏覽一下你們的產(chǎn)品嗎？
10．We like to give you a complete picture of our production range. 我們想讓你完全了解我們的產(chǎn)品。
11．Please take a look at this. It’s a new product. 請看看這東西，這是我們剛剛開(kāi)發(fā)出來(lái)的一種新產(chǎn)品。
12．Did you enjoy visiting our showroom? 參觀(guān)我們的產(chǎn)品陳列室，還滿(mǎn)意吧？
13．Thank you for coming to our showroom today. 謝謝你今天蒞臨我們的產(chǎn)品陳列室。
Situational Dialogue(情景對話(huà))
（一）A＝Manager B=Client
A: I’ll show you around our showroom and explain all the exhibits here.
B：Do you have any literature? 你有說(shuō)明書(shū)嗎？
A：Yes, here’s our catalog. 有，這是本公司的目錄。
B：Thanks.謝謝。
A：Are you interested in seeing any particular item first? 你有興趣先看看一些特別的東西嗎？
B：No, I want to see everything. 不，我想看每一樣東西。
A：Then, shall we begin viewing the objects over there on the left? 那么我們就從左邊開(kāi)始參觀(guān)，好嗎？
（二）A＝Sales Manager B=Client
A: Did you enjoy visiting our showroom? 參觀(guān)我們產(chǎn)品陳列室，還滿(mǎn)意吧？
B：Yes, I did. You have a lot of attractive merchandise. 是的。你們很多貨品都相當吸引人。
A：Thank you. I hope you’ll place some orders before you leave. 謝謝。希望你在離開(kāi)前下些訂單。
B：I’ll run through your catalog and make a list of what we’re likely to want. 我會(huì )很快看目錄，列表寫(xiě)下可能要買(mǎi)的產(chǎn)品。
A：I see. Thank you for sparing your precious time. 知道了。占用您的寶貴時(shí)間－謝謝您。
B：Thank you for all the information. 也謝謝你向我提供了資訊。
為外貿新手量身定做的口語(yǔ)和禮儀禮節（十二）
Factory Tour參觀(guān)工廠(chǎng)
對外向型企業(yè)來(lái)說(shuō)，客戶(hù)參觀(guān)工廠(chǎng)是一件習以為常的事，也是企業(yè)推廣業(yè)務(wù)、樹(shù)立形象的一個(gè)很好機會(huì )。請熟記下面的實(shí)用語(yǔ)句：
抵達工廠(chǎng)時(shí)說(shuō)：“I hope the noise isn’t bothering you.”(希望這些噪音沒(méi)有吵到你)；
參觀(guān)時(shí)不能久留時(shí)說(shuō)：”We’re running a little short on time, so……”(我們的時(shí)間有限，因此……)；
參觀(guān)活動(dòng)結束，車(chē)子在外面等候時(shí)說(shuō)：“This completes our schedule for today. I understand they have our car already wait.”(今天的活動(dòng)安排已經(jīng)結束。我想我們的車(chē)已經(jīng)在等候。)
參觀(guān)介紹應從給人印象最深刻的部門(mén)開(kāi)始，同時(shí)必須考慮客戶(hù)的要求，這時(shí)可用“Why don’t we start at the workshop. Mr…”(為什么不從工廠(chǎng)開(kāi)始呢，××先生？)這樣，客戶(hù)將深感不虛此行。
介紹公司的情況，與其大肆吹噓是全國規模最大、員工最多的，不如盡量用實(shí)際數字說(shuō)明，如多少占地面積、員工人數、年產(chǎn)銷(xiāo)量、市場(chǎng)占有率等?？傊?，舉凡有數據可循的資料多多益善。此外，介紹職工宿舍、休閑設施、附設餐廳等縣官設施，都能體現公司的規模與管理?？蛻?hù)來(lái)廠(chǎng)參觀(guān)，目的無(wú)非是想了解產(chǎn)品的制造程序、質(zhì)量及種類(lèi)。這時(shí)，廠(chǎng)房可以安排放映幻燈片或錄像帶等加以系統介紹，“Now, we’ll show you a 30-minute film about our company.”(現在，我們給你放映30分鐘有關(guān)我公司的電視專(zhuān)題片。)。
1．Let me take you around the factory.讓我帶你到工廠(chǎng)四周看看。
2．The power plant was built 5 years ago.這座電力廠(chǎng)是5年前建立的。
3．We’d like to give a complete picture of our operation.我們希望讓你對本廠(chǎng)的運作有個(gè)整體的了解。
4．Would you please look through these pamphlets/brochures? 請你看看那幾本小冊子，好嗎？
5．I’m afraid you’ll have to wear an overall. It’s a hygiene requirement.請穿上工作服，這是衛生上的要求。
6．You need this for security.你需要使用這個(gè)，以保證安全。
7．At present, there are 968 workers at the manufacturing plant.目前，這座制造廠(chǎng)有員工968人。
8．Watch your step.當心你的腳下。
9．I’m not familiar with that point. Let me call someone who is more knowledgeable.
10．It’s very important not to touch the machinery.不要觸摸機器很重要。
附加句子：
1．Please come this way.請這邊走。
2．Our company deals in a wide range of related products.本公司經(jīng)營(yíng)一系列相關(guān)產(chǎn)品。
3．How big is your company?貴公司的規模有多大？
4．What is your market share?貴公司的市場(chǎng)占有率是多少？
5．I’m not familiar with that part.那一部分我不熟悉。
6．Well, shall we have a break? You must be tired, having seen all of our plants all at once.
7．I hope you don’t mind having Chinese food for lunch.希望你不介意午餐吃中國菜。
8．We still have plenty of time, so if there’s some place you’d like to stop by, please don’t hesitate to ask.
9．We’re running a little short on time, so…我們時(shí)間不太夠，所以……
10．Are all these available now?這些產(chǎn)品都有現貨嗎？
11．Can you give me some samples?你可不可以給我一些樣品？
12．If you decide to use our products, I’m sure you won’t be disappointed.如果你決定使用我們的產(chǎn)品，保證不會(huì )使您失望的。
13．What’s the total amount of your annual sales?請問(wèn)您公司年度銷(xiāo)售額是多少？
14．For the fiscal year 2001 it was a little over 250 million yuan. 2001年會(huì )計年度，銷(xiāo)售額突破2.5億元。
25． What’s the percentage of your profit? 你的利潤有幾成？
26．What’s the total profit of your annual sales? 你全年銷(xiāo)售的總收益是多少？
27．What’s the percentage of overseas markets in proportion to domestic markets for your product?
28．The ratio is about 7 overseas to 3 domestic. 七成外銷(xiāo)，三成內銷(xiāo)。
29．What’s your annual output? 年產(chǎn)量是多少 ？
30．Here is a pamphlet about this plant’s yearly production. 這本小冊子是有關(guān)這家工廠(chǎng)的年度產(chǎn)品介紹。
31．What’s your market share? 你們的市場(chǎng)占有率是多少？
32．What’s the market share held by your company? 你們公司的市場(chǎng)占有率是多少？
33．That’s it. Is there anything else you’d like to see? 就這些。你還有什么別的想看的嗎？
34．Let’s go up to my office and discuss more… 我們上樓到辦公室去進(jìn)一步討論…
35．What did you think of our factory? 你覺(jué)得我們的工廠(chǎng)怎樣？
36．What’s your overall impression? 你總的印象如何？
37．I’m very favorably impressed. 我的印象很好。
為外貿新手量身定做的口語(yǔ)和禮儀禮節（十三）
Price Negotiation商談價(jià)格
商談價(jià)格是買(mǎi)賣(mài)間很重要的一環(huán)。商品的價(jià)值往往同商品的本質(zhì)關(guān)系密切。當強調品質(zhì)以使交易達到理想的價(jià)格時(shí)，我們可以說(shuō)：
This one is very good for 10
These are slightly higher in price, but their superior quality makes them more valuable than the less expensive ones.(這些貨價(jià)稍微高了一點(diǎn)，但其優(yōu)異的品質(zhì)，使它們比那些便宜的貨，更有價(jià)值。)
在談到商品價(jià)格便宜時(shí)，買(mǎi)方切忌使用cheap這個(gè)詞，因為在西方人看來(lái)，它意味著(zhù)商品是由廉價(jià)勞工（cheap labor）制造出來(lái)的廉價(jià)商品。應盡量使用reasonable這個(gè)形容詞。如：The price is quite reasonable. (這價(jià)格相當合理。)
討價(jià)還價(jià)的結果是雙方做出的讓步。在最后讓步時(shí)可說(shuō)：
“The best compromise we can make is …” (我們能做出的最大讓步是…)
“This is the lowest possible price.”(這已是最低價(jià)格。)然后堅定不移，否則，如果讓步太過(guò)分，就可能造成賣(mài)方的損失。
1．Let’s get down to business, shall we? 讓我們開(kāi)始談生意好嗎？
2．I’d like to tell you what I think about that. 我想告訴你我的一些想法。
3．Are those prices FOB or CIF? 這些價(jià)格是船上交貨價(jià)還是運費及保險費在內價(jià)？
4．Are these prices wholesale or retail? 這些價(jià)格是批發(fā)價(jià)還是零售價(jià)？
5．That’s too high. 價(jià)錢(qián)太高了。
6．Oh, no, this is the lowest price. 噢，不，這是最低價(jià)。
7．Let us have your rock-bottom price. 我們給你低價(jià)。
8．What’s the price range? 價(jià)格范圍是多少？
9．They start at one hundred and fifty yuan and go up to two hundred yuan.它們以50元起價(jià)，至多到200元。
10．The price is quite reasonable.這價(jià)格相當合理。
11．The price is unreasonable.這價(jià)格高得不合理。
12．Can you make it a little cheaper? =Can you come down a little? =Can you reduce the price? 你能不能算便宜一點(diǎn)？
13．That sounds very impressive.那似乎非常好。
14．That sounds reasonable.那似乎非常好。
15．I’d like to hear your ideas on…我想聽(tīng)聽(tīng)你關(guān)于……的看法。
16．You’re offering us this product at 1800 yuan per unit-is that right?
17．We’d appreciate it if you could sell it to us for 1350 yuan per unit.
18．Taking the quality into consideration, I think the price is reasonable.考慮到產(chǎn)品質(zhì)量，我認為價(jià)格是合理的。
19．There’s one problem to be mentioned.有一個(gè)問(wèn)題要提出來(lái)。
20．The price we quoted is quite good for your country.我們報的價(jià)格相當適合貴國。
21．The price you quoted is a little stiff for exporting.你報的價(jià)格對于出口而言，有點(diǎn)偏高。
22．Your price is 15% higher than that of last year.你們的價(jià)格比去年的高15％。
23．I think you misunderstood me on this point.在這一點(diǎn)上我想你是誤會(huì )我了。
24．We’re in complete agreement.我們完全同意。
25．I can’t make a decision at this time.我無(wú)法現在做決定。
26. It’s not possible for us to make any sales at this price.我們無(wú)法以這種價(jià)格銷(xiāo)售。
27．380 yuan is about as low as we can go.380元大約是我們能出的最低價(jià)格。
28．I’m afraid I can’t agree with you there.恐怕我不能同意您出的價(jià)格。
29．Your price is higher than that of other companies.你方的價(jià)格比其它公司的價(jià)格要高。
30． But considering the high quality, our price is very reasonable.不過(guò)鑒于產(chǎn)品的優(yōu)良質(zhì)量，我們的價(jià)格是非常合理的。
為外貿新手量身定做的口語(yǔ)和禮儀禮節（十四）
31．I don’t deny that the projector is top quality.我并不否認放映機質(zhì)量上乘。
32．If you could go a little lower, I’d give you the order right away.如果你方能把價(jià)格降低一點(diǎn)，我馬上向你們訂貨。
34．I don’t know if a change in L/C is possible.我不知道改變信用證是不是可能。
35．Can we meet each other half way?我們能折中一下嗎？
36．The price depends upon quantity.價(jià)格因數量而定。
37．Can you offer a quantity discount?大批量采購有折口嗎？
26．If we order 2000 units or more, how much can you bring the price down?如果定購2000臺以上，價(jià)格可降多少？
27．What would happen to the price if we doubled the order?如果定貨量加倍的話(huà)，價(jià)格如何？
28．What discount can you offer for orders over 500000 yuan net?訂貨凈額如果達50萬(wàn)元，會(huì )有多少折扣？
29．If you order in large quantity I think a discount would be possible.如果定貨量較大的話(huà)，我公司可以適當讓利。
30．As far as the base price is concerned, we want to do it in US dollars.關(guān)于這個(gè)底價(jià)，我們要求以美元來(lái)支付。
43．I was asked to get a price discount from your company.我專(zhuān)程來(lái)與貴公司商訂降價(jià)協(xié)議。
44．I’m sorry. I’ve already given you our lowest price.對不起，我們給的價(jià)格已經(jīng)是最低了。
45．Let’s split the difference（妥協(xié), 折中） and call it 28.我們平分價(jià)格差額，算作28怎么樣？
46．If you could come up with a really competitive price, we might be able to place a large order.
47．Unless you can see your way to improve your price substantially, the chances of our closing the deal are rather slim.
除非你們價(jià)格上做出大的變動(dòng)，否則我們成交的可能性很小。
48．Is it possible to reduce the price by 10%?有沒(méi)有可能把價(jià)格降低10％？
49．It simply can’t stand such a big cut.哪能經(jīng)得住這么大的削價(jià)。
50．I’m afraid we’ll have to go elsewhere.恐怕我們得轉向它處了。
51．Let’s leave that for the time being.暫時(shí)把這個(gè)問(wèn)題擱一下。
52．I’m sorry we can’t make any reduction because the price quoted is already very low.
53．Our offer is very practical, so we are sorry to say that your counter-offer is unacceptable.
54．We hope that you’ll take the initiative and bridge the gap.希望你方采取主動(dòng)來(lái)彌合差距。
55．I suggest around 450 US dollars per metric ton CIF Shanghai.我建議把傷害到岸價(jià)定再每公噸450美元。
55．The best price we can accept is 138 yuan per metric ton.我們能夠接受地最好價(jià)格為每公噸138元。
SITUATIONAL DIALUGUE(情景對話(huà))
（一）A＝Client B=Manager
A: Is this your best price? 這是最優(yōu)惠的價(jià)格嗎？
B: I’m afraid it is. That’s our rock-bottom price.恐怕就這樣了。那是我們的低價(jià)。
A: That may be true, but if you make it cheaper, we’ll be able to place large orders continuously.
B：About what price would you say? 你開(kāi)個(gè)價(jià)吧！
A：I have to ask you for 12 yuan. 12元。
B：12 yuan is out of the question. The best price I can offer you is 12.5 yuan. 12元，不可能。最便宜也得算你12.5元。
（二）A=Client B=Manager
A: The prices you quoted us are a little too high. I want a 15% discount. 你定的價(jià)格有點(diǎn)偏高。我要這個(gè)價(jià)格的8.5折。
B: I can’t give you a reduction like that! 我不能給這種折扣！
A: Look, I know you can manage that. I’ve already had a similar offer from your competitors. 嘿，我知道你能處理。
B: These are slightly higher in price, but their superior quality makes them more valuable than the less expensive ones.
這些貨價(jià)稍微高了一些，但其優(yōu)異的品質(zhì)，使它們比那些較便宜的貨更有價(jià)值。
A：You have to meet my figure, if our company really wants to sell more. 如果我公司真想多買(mǎi)些，就得遷就我的價(jià)格。
B：Well, I need some time to think it over. 唔，我需要點(diǎn)時(shí)間考慮。
為外貿新手量身定做的口語(yǔ)和禮儀禮節（十五）
Packing & Transportation包裝與運輸
在國際商貿實(shí)務(wù)中，包裝與運輸是相互關(guān)聯(lián)在一起的。出口商品包裝是保護商品在運輸，遠距離流通過(guò)程中品質(zhì)完好和數量完整的必要條件，是充分體現商品價(jià)值及其使用價(jià)值的重要手段。適宜的商品包裝對保護商品、美化商品、宣傳商品及方便商品貯藏、運輸、使用和銷(xiāo)售都起著(zhù)舉足輕重的作用。在實(shí)務(wù)操作中，出口商品的包裝應符合科學(xué)、經(jīng)濟、牢固、美觀(guān)和適銷(xiāo)的要求。
國際貨物買(mǎi)賣(mài)合同中的包裝條款，主要包括包裝材料、包裝方式、包裝費用和運輸標志等內容。包裝條件一般都由買(mǎi)賣(mài)雙方協(xié)定后，在合同中做出明確具體的規定。
了解和掌握包裝與運輸的相關(guān)知識，在接待客戶(hù)、與客戶(hù)訂立包裝與運輸協(xié)議時(shí)非常重要。
1．What do you think of our new packaging?你認為我們的新包裝如何？
2．Your recommendation on improving packing would be appreciated. 如你方對改進(jìn)包裝有什么建議，我們將不勝感激。
3．How would you pack this lot of tea sets? 這批茶具你們打算用什么包裝？
4．We use cardboard boxes.我們用的是硬紙板箱。
5．We hope that you can make some improvement in the packing.我們希望在包裝上能改進(jìn)一下。
6．Do you have any specific request for packing?你對包裝有什么具體要求嗎？
7．We hope that the design and the color will suit American tastes.我們希望圖案和花色能適合美國人的口味。
8．We have to make our products desirable.我們要使我們的產(chǎn)品人人都想買(mǎi)。
9．First of all, I think we need to consider the design of our packaging.首先，我認為我們需要考慮包裝設計。
10．I’ve come up with these high-tech grid designs（格子設計）which go well with a bold yellow font（鮮黃色字體）like this.
11．We want the garments to be packed for window display.我們要求服裝的包裝便于櫥窗陳列。
12．Packing in cardboard box with a little bit of flower designs is suitable for display in supermarkets.
13. I’m afraid the cardboard boxes are not strong enough for the transport by sea.
14. Could you use wooden cases for packing if you instead? 你們能否采用木箱？
15. We could use wooden cases for packing if you insist.如果你們堅持，我們可以用木箱包裝。
16．Strong packing will ensure the goods against any possible damage during transit.
17．For the back of the package, I like some type of illustration which shows someone using a computer.
18．I’d like to listen to your opinion about packing for the woolen sweaters.羊毛衫
19．Your blouses should be competitive not just in price, quality, but in packaging for blouses.
20．The appearance of a package that catches the eye will certainly be of much help in promoting the sales.
為外貿新手量身定做的口語(yǔ)和禮儀禮節（十六）
21．I like the package which is novel and attractive.我喜歡新穎美觀(guān)的包裝。
22．Could you tell me how do you usually pack your blouses when you export them?
23.Our packing now is wrapping each sweater in a transparent plastic bag first and then packing it in a small box which is exquisitely designed. 我們目前的包裝方法是將每一件羊毛衫都先裝入一個(gè)透明的塑料袋中，然后再裝進(jìn)一個(gè)設計精美的小盒子里。
25．A nice packing helps finding a market.
26 How do you like the packing? 你認為這種包裝怎么樣？
27 We hope the packing will be more attractive.我們希望包裝更有吸引力。
28．Improving the package of the goods can further promote the sale of our products.
29．Each is lined with waterproof paper, so that can’t be spoiled by dampness or rain. 內襯防水紙，不會(huì )受潮和被雨水侵蝕。
30．But you should make sure the cartons should be strong enough to stand rough handling.
31．Your recommendation on packing is welcome.歡迎你對包裝提出建議。
32．Your suggestion on improving packing would be appreciated.如你對改進(jìn)包裝有什么建議，我們將不勝感激。
33．Packing should be suitable for transport by sea.包裝要適合海運。
34．Cartons are quite seaworthy.紙箱是很適合海運的。
35．The cartons are comparatively light, and therefore easy to handle.紙箱較輕，因而容易搬運。
36．We will use metal straps to reinforce the outside.我們會(huì )在紙箱外用金屬帶加固。
37．I think containerization（集裝箱運輸） is one of the best loading methods at present.
37．The design of packaging has our own style.這種裝潢設計具有我們自己獨特的風(fēng)格。
38．They are really beautifully designed.它們設計得很漂亮。
39．We usually use cartons for transport.我們通常用紙箱運輸。
SITUATIONAL DIALOGUE(情景對話(huà))
A＝Client B=Manager
A: How would you pack this batch of dolls we have ordered? 你們打算如何包裝我們定購的這批玩具娃娃？
B：We usually use boxes for dolls, all ready for shelf selling（柜臺銷(xiāo)售）.This is our sample packing.
A：We are satisfied with the color, but we hope you could make some improvement in the design.
B：We will do our best to do that. What do you have specific ideas of how to improve the packing?
A：Yeah. I think that a popular designed package helps selling the goods. 是的。我認為設計時(shí)尚的包裝有助于銷(xiāo)售。
B：Right. I believe our new packing will meet your demand.對。我相信我們的心包裝一定會(huì )滿(mǎn)足你的要求。
A：Great. Now, what about the packing for transport?太好了。那用于運輸的包裝是怎么樣的呢？
B：We plan to use cardboard boxes with double iron straps for reinforcement. 我們用紙板箱，外加兩道鐵箍來(lái)加固。
A：Are you sure that such packing is suitable for transport by sea?你能保證這種包裝適合海運嗎？
B：Of course! You may rest assured of that.當然啦！請放心吧。
為外貿新手量身定做的口語(yǔ)和禮儀禮節（十七）
Delivery & Shipment交貨與裝運
交貨與裝運，在進(jìn)出口貿易中是一項重要內容。因此在跟客戶(hù)商談裝運條款時(shí)，如何確定交貨期？采取哪種裝運方式？都是至關(guān)重要的問(wèn)題。在這個(gè)問(wèn)題上，只要做到心中有數，才能既有利于自己，又讓客戶(hù)滿(mǎn)意。
裝運（shipment）是指買(mǎi)方按照合同規定的時(shí)間、地點(diǎn)、方式將貨物交買(mǎi)方代理人或指定的承運工具。在進(jìn)出口業(yè)務(wù)中，離不開(kāi)裝運。買(mǎi)賣(mài)一經(jīng)成交，如賣(mài)方不裝運或延期裝運或買(mǎi)方不按期派船接貨，均屬違反合同的行為。任何一方出現這種行為，對方都有權撤銷(xiāo)合同甚至進(jìn)行索賠。因此，賣(mài)方在與買(mǎi)方商談合同中規定的裝運期時(shí)，應注意根據貨源和運輸實(shí)際情況以及國外市場(chǎng)需求情況而定，期限長(cháng)短要適度，避免出現當月成交，當月裝運的情況。
1．Let’s discuss the delivery date first.我們先來(lái)討論交貨日期。
2．How long does it usually take you to make delivery? 你方需要多長(cháng)時(shí)間交貨？
3．Will it be possible for you to deliver the goods before the end of March?你能在3月底以前交貨嗎？
4．When is the earliest possible date you can deliver the goods?你方最早什么時(shí)候可以裝運？
5．I wonder whether you can make delivery during March?我想直到你們能否在3月份交貨？
6. Is it possible to effect delivery during March?你方是否能夠在3月份交貨？
7．Could you do something to advance your time of delivery?你們能否想些辦法提前交貨？
8．What’s your last word as to the date then? 那么你們能否確定一下，究竟何時(shí)能交貨？
9．You may know that time of delivery is a matter of great importance to us.你知道交貨時(shí)間對我們來(lái)說(shuō)是很重要的。
10．For this lot, could you consider prompt shipment? 我們這批貨，能不能考慮即期裝運？
11．I’m sorry; we can’t promise delivery earlier than July. 很抱歉，我們不能答應7月前發(fā)貨。
12. Please insure the goods on our account during transshipment.裝運期間，請給這批貨保險，費用由我們承擔。
附加句子：
1．We usually ship the goods by regular liners.我們一般采用定期裝運條件。
2．We hope that by the time you receive this letter, you will have the goods ready for shipment.
3．We can pack the goods for a small charge.我們可以將貨物裝箱，只收很少費用。
4．Shipment should be made before September; otherwise we are not able to catch the reason.否則就趕不上銷(xiāo)售季節了。
5．The order is so urgently required that we must ask you to expedite shipment.請貴方盡快裝船。
6．Shipment by the middle of October will be too late for us.10月中旬裝船太晚了。
7．We would appreciate your trying to arrange to ship the goods at an earlier date.
8．Your failure in delivering the goods within the stipulated time has greatly inconvenienced us.
你方未能按期交貨已給我們帶來(lái)很大不便。
聯(lián)系客服
