Dulux admits selling fake paint//Dulux specialty store sells fake paint again
(
)15:12, May 18, 2013After its Harbin stores have been caught for selling fake paint, on the evening of May 16, Dulux's parent company AkzoNobel openly admitted that its specialty shops were selling fake paint.
AkzoNobel claimed in a statement that only "the store violated business ethics" with intention of understating the case. Compare with the company's response when its Wuhan specialty shops have been found selling fake paint, which is refusing to admit the fact, this time its attitude is quite similar, but has improved.
In early April, when Dulux specialty shops in Wuhan were found selling fake paint, the company denied the fact in several statements and promised that there is no counterfeiting in its distribution system. Later when People's Daily Online exposed evidence of its sales of fake products, the company had to admit the fact, but still tried to distance themselves from their responsibilities in the statement released then, claiming "the specialty shop shut itself down in early May."
In the statement released on May 16, AkzoNobel said it has terminated cooperation with the stores involved, and closed seven stores out of its eight stores in Harbin. The company said the seven stores it closed belong to the same dealer agent.
In addition, this Fortune 500 company takes the Harbin store case as an individual case and said in the statement, "We believe that the stores involved in reports are the 'black sheep' among so many legitimate and honest Dulux business dealers. "
Reporter found that in the statement released on the evening of May 16, nothing is mentioned about compensation for consumers who bought fake paint, but only the official statement reading "We support consumers safeguarding their legitimate rights and interests under Law of the People's Republic of China on the Protection of Consumer Rights and Interests and other laws."
People's Daily Online will continue for follow-up reports on whether the company's specialty shops will stop selling fake paint after the statement, whether those stores involved are just "black sheep" and if there are interests of the chain behind selling fake products.
Edited and Translated by Huang Beibei, People's Daily Online
Read the Chinese version:
多樂(lè )士公開(kāi)承認售假 官方聲明拒談消費者賠付Source: People's Daily Online
Author: Sun Hongli
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(
)15:26, May 18, 2013Despite a number of statements issued, Dulux failed to prevent its specialty stores to sale fake paint.
After sales of fake paint in a store in Wuhan was exposed, Dulux's parent company AkzoNobel China issued a number of statements to evade its social responsibility. However, another case of fake paint selling in a Dulux store seems to have given the Fortune 500 company a resounding slap in the face.
The reporter carried out investigation in a Dulux store in Dafa market, Daoli district, Harbin, upon receiving a report claiming the store uses genuine Dulux barrels to hold fake paint.
A resounding slap in the face
Accompanied by a painter, the reporter entered the Dulux store.
To the reporter's surprise, without beating around the bush, the owner agreed to sell 10 barrels of fake faint to the paint at the price of 180 yuan per bucket, while the genuine paint sells 479 yuan per barrel at market.
The painter soon came back with 10 genuine Dulux paint barrels and the owner began to pour fake paint into the barrels with the presence of many people.
After receiving 1,800 yuan, the owner handed the test report, receipt and invoice with the stamp of the store to the painter.
The reporter called the Dulux hotline to check the address of the store. The operator confirmed that the store is an authorized store of Dulux.
As the reporter sent an email to AkzoNobel China reporting the sales of fake paint, the company responded by saying "your email has been forwarded to relevant department".
Edited and Translated by Zhang Hongyu, People's Daily Online
Read the Chinese version:
一記響亮的耳光：多樂(lè )士專(zhuān)賣(mài)店再曝售假Source: People's Daily Online
Author: Sun Hongli
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