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50 Ways to use Social Media

Jeremiah Owyang has another good post:

50 Ways to use Social Media, listed by Objective

1) 傾聽(tīng) Listening: Gleaning market and customer insight and intelligence

2) 交談 Talking: Engaging in a two way discussion to get your message out (and get messages in)

3) 激勵 Energizing: Letting your customers tell your prospects on your behalf (viral, word of mouth)

4) 支持 Supporting: Getting your customers to self-support each other

5) 擁抱 Embracing: Building better products and services through collaboration with clients

Strategy, Training, and Planning

It's an interesting list of how to social networking and 2.0 technology to better understand users, customers

Another good list is from Chris Brogan:

50 Ways Marketers Can use Social Media to Improve Their Marketing

It seems a shame that so many libraries don't engage in enoughactive listening to their markets of users. The annual (or worse every5 year) survey just isn't enough anymore, if it ever was.

Stephen